The procedure

Most online shopping sites are structured like real shops. They are, in effect, 'virtual shops'. You enter and inspect the goods, and you put the ones you want in a 'shopping basket' or 'shopping cart'.

When you have found all you want, you review your basket/cart, then 'proceed to check-out'. Here you choose how you want the items delivered, and enter a secure online connection to carry out the transaction, normally by using a credit card or debit card.

In a bricks-and-mortar shop you hand over your card and sign the authorisation, or key in your pin number; with online shopping, you type in your personal details (name, address, telephone number, email address, and card details). Good sites will give you plenty of opportunity to confirm your order and check your personal details, before finally… Click! It's done.

 The webtrader will then email a confirmation of purchase. Print this for your records: it could be vital if you need to chase the order, or complain.

Comments on this article

christopher 29 June, 2009

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