Trust in your webtrader

Webtraders need your trust – and there are many out there who do not deserve it. You should bring all your suspicions to bear. It is best to shop only with webtraders you know, or who have been personally recommended to you. However, this is not always possible, so check out the essential details.

Not only should webtraders provide a secure connection for any transaction, and publish their security guarantee and privacy policy, but they should also provide a proper postal address (not a P.O. Box number), and a telephone number and fax number. They should also state a clear policy for refunds.

You can also look to see if they have a trustmark (or hallmark, or certificate of approval) issued by a recognised webtrade approval scheme. A number of such trustmark organisations provide reassurance to customers by enforcing strict codes of practice on their members (security, privacy, refund policy, delivery times etc).

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